Questions from cleaning-company owners, not from a brochure
What everyone asks us
Are working-time records mandatory for my part-time staff too?
Especially for them. Daily records have been mandatory for all staff since 2019 (art. 34.9 of the Workers' Statute), and for part-time contracts the requirement is older and stricter: day-by-day records plus a monthly summary delivered with the payslip (art. 12.4.c). Without that record, in court the contract is presumed full-time. NETASET generates both from the same clock-in.
Can I ask my team to clock in with geolocation?
Yes, within limits: location must be proportional (only at the moment of clocking in), informed (staff know what is collected and who sees it) and never continuous tracking. NETASET is built exactly on that criterion: it takes location only at clock-in, lets people clock in even if they deny the permission, and no route map exists. The information text for your staff, in all five languages, comes ready-made.
What if the building or the basement has no signal?
Nothing happens. The clock-in is stored on the phone with its real time and sent automatically when the signal returns; the worker sees “saved on the phone” in grey, with no alarm, because it isn't an error. On the desktop those clock-ins show as “queued”, not as absences. For sites without GPS there's a plan B: a QR code at the site itself.
A worker on a 20-hour contract works extra hours. How are they paid?
As top-up (“complementary”) hours, never overtime: on a part-time contract overtime doesn't exist (except force majeure). They're paid as ordinary hours and require a written agreement with a limit. NETASET tracks each part-timer's real hours against their agreement, warns from 80 % of the limit and blocks the close if it's exceeded. With no agreement, it doesn't offer to pay: it warns that the excess should not have happened.
Does my client see my workers' names?
No. The property manager sees the service: real schedule, completed tasks, incidents with photos and the monthly report. Never names, locations or absence reasons — on sick or holiday days they see “service covered”. Your team is yours; your client buys the result.
We're taking over a contract another company used to run. What about staff transfer?
The sector's collective agreement requires taking on the staff assigned to the site. NETASET keeps the file per site —people, seniority, hours, conditions— ready to hand over or to demand when a contract changes hands, within the agreement's deadlines. And if there's a dispute, SET LEGAL is behind it — the firm that litigates it.
I already use a clock-in app. What does this add?
That the clock-in doesn't stop at a list of hours: it feeds the rota, computes part-timers' top-up hours with their legal limit, closes payroll without retyping, and proves the service to your client in their own app. And the employment-law criteria inside are maintained by a law firm, not a roadmap: when the rules change, the app changes.
What about my payroll advisor? Another program to learn?
No. At month end they receive the close per person —ordinary, top-up, public holidays, night work, sick days— in the format they already use, every figure linked to its clock-in. If you'd rather we ran your employment side with LABORSET, that works too: behind NETASET there's a law firm.
These answers are general information, not advice on your specific case. Legal references reviewed on 18 August 2026.
Team app · staff clock-in